ITIL (IT Infrastructure Library)
Management Service
The QMS ITIL (IT Infrastructure
Library) Service Management Assessment provides
a comprehensive management level evaluation of
the factors that may affect the customers availability
to meet service availability targets and other
major service delivery goals such as quality and
cost of service. The ITIL -SMA is based on the
a service management model that references the
ten key infrastructure management areas as defined
by ITIL. The assessment is conducted through a
series of structured in-depth interviews with
appropriate customer personnel augmented by a
review of relevant process documentation relating
to the customers environment.
The QMS ITIL assessment covers:
- Define Inputs and Outputs of the process (gather
data)
- Define Inputs Measure Process (end to end)
- Analyse the Process
- Root cause analysis
- Cost Saves benefit analysis
Scope:
This ITIL Service Management Assessment addresses
specific process defects and Improvements that
required to provide high-quality and consistent
services to meet the Service Levels demanded and
expected by the end user community.
The QMS approach is to conduct a process analysis
using the information obtained from interviewing
customer personnel coupled with our own experience
of service management (ITIL) and Six Sigma analysis:
Benefits:
Identify real Cost Savings within a process.
Identify opportunities to improve quality of service.
Continuous improvement and self evaluation.
Increase competitiveness.
To find out more
about what this service could do for your organisation,
please contact
us.
What Is ITIL? >>Visit
the QMS E-learning centre
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