Author: Reliability Analysis Center (RAC)
A compact, but comprehensive, reference for quality practitioners, this document discusses the philosophy and methodology of the most successful quality approaches and provides working details for a broad array of tools used to manage, measure, test, maintain and improve quality. The roles of ISO 9000 and related quality standards are explained. Lists of available quality awards and sources for quality training are provided. Appendices provide definitions, useful mathematical tables, a list of current quality standards, and sources for currently available software tools for quality engineers and managers.
