Author: Yoji Akado (Ed.)
Spare yourself and your company the high cost of discovering design shortcomings too late. QFD is the best scientific approach to translate customer demands into design targets and quality assurance points. This method helps you to focus on customer needs and expectations and deploy them through product design, parts selection and process design. Each topic includes two case studies, an introduction and tips for actual use. A complete reference tool for QFD implementation.
