Author: Charles G Cobb
As the face of business continues to change, organizations are looking for new ways to remain competitive and profitable. Many businesses succumb to the "program du jour" management trap, jumping from one management philosophy to the next, looking for the ultimate solution. ISO 9000, Baldrige, Six Sigma…which is the best program for your company? From Quality to Business Excellence: A Systems Approach to Management demonstrates how these and other management philosophies compliment each other and form the basis for a new systems approach to management. By better understanding how these approaches all potentially fit together, managers will be able to use these tools more effectively in a much more integrated approach. "Quality" is no longer just the reduction of defects in manufacturing, but also now includes all aspects of making business more effective, such as improving customer satisfaction and loyalty, reducing cycle times, and cost savings. Quality is an integral part of the way business is managed and requires a very strong cross-functional management approach. From Quality to Business Excellence will help show how to integrate a management approach using a variety of methods to solve these problems and bring the most out of your business.
