Since 1989, Dennis Arter's Quality Audits for Improved Performance has been a perennial bestseller and has been used by countless numbers of quality professionals as a single source of information on the basics of quality auditing. Now in its third edition, Arter has updated his bestseller for anyone thinking about implementing a quality audit program or for those performing the audit function in any organization. The text presents you with the basic concepts and theories of the quality audit process, and also identifies practical ways to implement these theories. Whether you perform audits of the processes used to make various items, the performance of other departments, or the actions of your suppliers, the same basic auditing skills are used. Skilled auditor's are an organization's greatest assets because they know the enterprise's processes, people, and procedures. Use this new edition to help train your organization's new auditors or as a refresher for those skilled in the audit process. 

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