Author: Charles A. Cianfrani; John E. (Jack) West
In this handy pocket guide you will find questions to ask yourself during the compliance process, as well as tools and resources that will make ISO 9001 less of a mystery. Banks, call centers, automobile towing shops and photo labs are just a few of the business examples mentioned in this guide. Authors West and Cianfrani share their techniques from years of experience to help you solve your ISO 9001: 2000 case in a snap. They recommend this book for individuals who want practical tips on how to achieve and maintain compliance efficiently. West and Cianfrani make special efforts to avoid the manufacturing language that has permeated ISO dialog in the past, to make Cracking the Case of ISO 9001: 2000 for Service a friendly pocket guide. While the requirements of the standard are the same for any industry, this book explains how the nuances of applying the standard are different in the service industries. Cracking the Case of ISO 9001: 2000 for Service was written to help individual practitioners at the operational level who either have to comply with ISO requirements or who are developing processes that need to be implemented and followed in a service organization. Included implementation tips and frequently asked questions are all aimed at service oriented businesses.
