Author: Maryann Brennan; Richard Eppig; Karen Hawley
Financial services companies face a considerable challenge to remain profitable in these trying times. Factors such as the struggling economy, industry consolidation, and increased competition will force these organizations to exercise a solid business stategy in order to succeed. They must not only work to profit in the short term, but also must understand how and why profit happens to benefit in the longterm. Baldrige: A Profit Stategy helps answer these questions by using the Baldrige Model as a results-driven management system. The book provides executives, leaders, and business managers with an understanding of how to use Baldrige to achieve profitability for both the short and long-term. Specially tailored for the financial services industry, it explains how the Baldrige model correlates to enhanced market agility, customer loyalty, increased competitiveness, and improved profitability and growth. Contents: Part One - Baldrige and Profitability * Suceeding When the World of Business is Changing * Making Profit Happen * Profit Lessons from Other Industries * Part Two - Baldrige in Financial Services * Leadership Drives Results * Strategy to Beat the Competition * Managing Customers and Markets * People and the Profit Chain * The Process Pyramid * Decision-Quality Information * Part Three - How Baldrige Companies Profit * Conducting a Baldrige Assessment * Turning Findings into Profit * Staying in the Profit Zone.
