Author: John E. Bauer; Grace L. Duffy; Russell T. Westcott
Organizational improvement is no longer a function of just management, and no longer only relevant in manufacturing industries. Truly world-class organizations implement improvement practices into every facet of the organization, involving every level of employee. The authors of The Quality Improvement Handbook, believe that for an organization to be successful, each employee must understand and utilize basic quality principles in their daily activities. The Quality Improvement Handbook provides a very thorough introduction to the fundamental concepts and theories of quality improvement, intended to both teach the quality beginner and refresh the experienced professional. The book was written with the belief that knowledge of quality basics, teamwork, and continuous improvement are essential tenets of any successful career. The three editors of this collaborative handbook have over 100 years experience in the field of organizational improvement. While no single preparation tool can guarantee success on the ASQ Certified Quality Improvement Associate ( CQIA ) exam, this book can be an excellent study guide for anyone preparing for the exam. Contents: Quality Basics * Terms, Concepts, and Principles * Quality Philosophies and Models * Teams * Team Formation and Group Dynamics * Continuous Improvement * Incremental and Breakthrough Improvement * Customer-Supplier Relationships * ASQ Certified Quality Improvement Body of Knowledge * ASQ Code of Ethnics * Quality Glossary.
