Author: Melissa G. Hartman
For decades, organizations around the world have been using quality concepts and practices to improve performance and increase productivity. Now as other organizations strive to achieve similar results, they are often struggling to understand and implement these quality principles. This is the focus of Fundamental Concepts of Quality Improvement, which provides a thorough overview of the essential quality principles as presented by an international collection of respected quality experts. The book approaches quality improvement from an industry " Industry Neutral " perspective that highlights the similarities in approaches and techniques across a broad range of industries. Therefore the book provides a very inclusive look at the fundamentals of quality that will appeal to a wide range of readers. Fundamental Concepts of Quality Improvement is a collection of some of the best articles and presentations of over 50 quality experts , compiled and organized into one easy to use guide. The book is divided into four sections, each focusing on one aspect of quality improvement. The sections of the book align with the ASQ Certified Quality Improvement Associate Body of Knowledge. While no single book can guarantee your success, this book is a great reference for anyone preparing for this exam.
