Author: Charles A. Cianfrani; Joseph J. Tsiakals; John E. (Jack) West
More comprehensive than the Oxford English Dictionary or the Encyclopedia Britannica on a given subject, this handbook is one of the most comprehensive resources for all your ISO 9000 questions. A collaborative effort written by more than 30 experts in the field, it features more than 60 chapters, all written to reflect the year 2000 revisions. This handbook provides valuable information to those seeking ISO 9000 compliance and those who are already registered. To help you achieve in-depth comprehension of the standards, all of the ANSI/ISO/ASQ Q9000-2000 Standards are on the CD that comes with the book. This book also includes the TC175-authored introduction and support package and the 11462-1 standard, Guidelines for Implementation of Statistical Process Control. In addition an in-depth glossary provides thorough explanations of the terms, concepts, and management principles that are crucial to a complete understanding of an ISO 9000 quality management system are built right into this comprehensive guide. The ASQ ISO 9000:2000 Handbook does more than provide information for those seeking registration; it is also an excellent desk reference for those who want to expand their expertise on ISO 9000. In approximately 1,000 pages you will find topics like: Service Industries Addressed-several chapters explain how service quality begins and ends with people * Using ISO 9000 and ISO 14000 together * Using ISO 9000 to achieve customer requirements * Measurement of Customer Satisfaction * Summary of Major Changes from ISO 9001:1994 to ISO 9000:2000 * The Eight Quality Management Principles-What They Are and What They Mean for ISO 9000 * Why Use ISO 9000 Family of Standards? * Documenting a Quality Management System * Management's Responsibility in an ISO 9000 QMS * Human Resources and its Role in Your Organization's QMS * Management of Infrastructure and Work Environment * Product Development to Realization-in all Industries * Control of Nonconforming Product * Measurement Analysis and Customer Satisfaction * How to Apply Statistics in ISO 9000 * Using ISO 9000 to Achieve Customer Requirements and much more!
