Author: Charles A. Cianfrani; Joseph J. Tsiakals; John E. (jack) West
The ISO 900: 2000 family of quality management system has been updated to reflect a more modern understanding of quality. Written by those who helped develop the new standards, ISO 9001: 2000 Explained has been completely revised to the ANSI/ISO/ASQ Q9001: 2000 standard. The book, which includes the exact text of the 9001: 2000 standard, is the perfect companion that will help clarify the changes in presentation, terminology, format, and requirements to quality professionals in any industry. Help prepare for your organization's certification to the new standard with this invaluable guide. Contents: Introduction * ISO 9000:2000-Quality Management Systems * Fundamentals for Quality Management Systems * Requirements Explained * Management Responsibility * Resource Management * Product and/or Service Realization * Measurement, Analysis, and Improvement * Guidance for Improvement.
