Author: Dennis Arter; J. P. Russell
This best-selling pocket-sized guide has been completely revised to the final ISO 9001-2000 standard. Using ANSI/ISO/ASQ Q9000-2000 as the model, the ISO Lesson Guide 2000: Pocket Guide to Q9001:2000 discusses quality, its measurable characteristics, the role of customer requirements, and the ISO 9001:2000 standard. It also features pull-out, laminated pocket conspectus that lists each ISO 9001 requirement and briefly describes it using the same simple language. This great training tool is an ideal handout to existing and new employees who need to understand these newly revised quality principles. Contents: Defining Quality * What is a Process * The Quality Management System * Management Responsibility * Resource Management * Product Realization * Product and Service Operations * Measurement, Analysis and Improvement * Customer Satisfaction * Internal Audit * Improvement * Conspectus: Simplified Summary of Requirements * Quality Management Principles * A Fable.
