Author: Mark L. Blazey; Joel H. Ettinger; Paul Grizzell; Linda Janczak
Over the past decade, organizations of all types have used the Baldrige Award Criteria to evaluate key processes, monitor performance, and guide improvement. This best-selling publication has been written for healthcare organizations and their leaders. Adapted to reflect the specific content of the Health Care Criteria for Performance Excellence for 2001, this book presents criteria and scoring guidelines that can be used as powerful assessment instruments. These tools will help leaders of healthcare organizations identify areas for improvement, set priorities, and design action plans.
