Author: Duke Okes; Russell T. Westcott
Completely updated to reflect the changes in the 2000 Body of Knowledge, The Certified Quality Manager Handbook, Second Edition is the most complete reference on quality management available. Written by a team of qualified experts with decades of experience, this book provides a thorough understanding of the principles, terms, and concepts of quality management. The new second edition contains practical examples from many different industries and organizations, including manufacturing, healthcare, government, education, and the service industries. In addition to being a great reference on quality management, The Certified Quality Manager, Second Edition is the most comprehensive preparatory guide for the Certified Quality Manager Exam. Containing a copy of the newly updated Body of Knowledge and an extensive glossary of terms, this book will help you study for the Certified Quality Manager exam. While no single source can guarantee your success on the exam, the supplemental section contains sample test questions with a similar format to those on the actual exam. Contents: Leadership * Strategy Development and Deployment * Quality Management Tools * Customer-Focused Organizations * Supplier Performance * Management * Training and Development.
