Author: David W. Hutton
This book describes a powerful, proven methodology for driving continuous improvement: the assessment process. This process provides a road map for any organization to develop its own high-performance management system. The book addresses the needs of a wide audience-from senior leaders and managers to educators and facilitators in the trenches. From Baldrige to the Bottom Line begins with information to help get the process started, then provides detailed implementation guidance, tools, and techniques. Contents: The Assessment Process as a Stategy * Assessment Process Design * Setting the Stage * Engaging the Leaders * Preparing the Assessment Team * Data Gathering * Developing the Assessment Report * Presenting the Assessment Report * Developing Improvement Plans * Implementation and Follow Through * Closing the Loop * Case Studies.
