Author: Bjorn Anderson and Tom Fagerhaug
Other books on the market are written primarily for the quality manager interested in understanding root cause analysis within the larger concept of TQM and continuous improvement. Root Cause Analysis: Simplified Tolls and Techniques starts from scratch and builds gradually towards presenting the most-needed basic roots analysis skills. These tools are described, and their purpose and typical applications are outlined. Procedures for applying the tools are included, as is a checklist to ensure that the tools are applied correctly. Business examples and cases help support root cause analysis learning. The text also contains forms and templates that can be copied from the book.
