Author: Bjorn Anderson
More than 40 quality tool applications! By using a process improvement framework, the author presents the tools in a total approach that helps you know when to use each tool and for what purpose. Every single tool includes an example of its use and ready-to-use templates for matrices, forms, and charts so you can start using the tools right away. This book begins by explaining an overall process improvement framework, then presents the tools in sequence for this framework, and concludes with one over-arching case demonstrating the use of all the tools in a concerted effort. The reader will learn how tools fit together and how they can be used in a coherent process improvement system.
