Author: Clarence Burns
Burns' Unified Total Quality Model shows you how to integrate the entire body of knowledge for quality management and general business management. You'll understand the interrelationships among reengineering, cost of quality, Hoshin planning, continuous quality improvement, benchmarking, ISO 9000, and other TQM methodologies. Using this model you'll be able to build a solid TQM strategy one step at a time. This model is universal in application to all organizations: manufacturing, service, healthcare, education, or government.
