Author: Terry Ehresman
The Interactive nature of this book encourages you to apply the concepts and techniques of quality management with worksheets, activities, and review questions. Many small businesses sold on the benefits of TQM have not yet formulated a plan for applying the concepts. This book will provide those specific how-tos for implementation. Contents: Introduction to TQM * The Continuous Process Improvement Cycle * Understanding Customer Requirements * Develop Team Plans * Define Processes * Document Processes * Improve Processes * Develop Process Measures * Collect and Analyze Data * Solve Problems Make Quality Everyone's Job.
