Author: H. James Harrington
H. James Harrington presents a clear picture of some of the differences between American and Japanese business practices through storytelling. The message is presented in a light-hearted, humorous manner, but is made very clear by using mice to illustrate the quality story. It effectively describes and illustrates concepts and learning. The strength of this work is the simplicity of it's message - highly readable and understandable. Managers can use this teaching tool to introduce employees to the quality field.
