Author: Diane Galloway
This best seller shows how to create flowcharts, which are proven to help improve any work process. Detailed exercises teach anyone how to chart and document processes, understand them, and make improvements from them. This hands-on, step-by-step workbook includes instructions on how to document work process-requirement for ISO 9000 registration. Graphics and illustrations are used to help the reader grasp the fundamentals of mapping quality. Benefits: Use the checklists to select the process to map * Create a detailed flowchart of your process * Features 13 techniques to improve the process once a map is created. Contents: Introduction to Mapping * Select the Process * Define the Process * Chart the Primary Process * Chart Inspection Points * Develop Inspection Standards * Draw Lines and Arrows * Chart Inputs and Suppliers * Chart Subprocesses * Plan Future Activities.
