Author: Richard A. Maas; John O. Brown; James L. Bossert
This guide follows Deming's model of plan, do, check, act, and brings it to the supplier certification arena with precision. Contents: Introduction to Certification * Supplier Approval, Measurement * General Certification Criteria * Bulk Process Industries * Piece Part Industries * Data Collection for Certification * System Administration * Problem Solving * Commitment and Quality Agreements * Postcertification Activities * Certification Maintenance * Decertification and Recovery * Benefits of Certification.
