Author: Michael R. Kelly
Kelly covers fourteen tools to help you find the information you need and offers step-by-step instructions for constructing each one. He shows you how these tools can be combined with a set of simple problem-solving steps, that can help act as a powerful change agent, to help reduce or eliminate process problems. Five-Step Problem-Solving Process: 1. Identify the Problem: Clearly state what needs to improve. 2. Analyze: Determine what causes the problem to occur. 3. Evaluate Alternatives: Identify and select actions to reduce or eliminate the problem. 4. Test Implement: Implement these actions on a trial basis to determine their effectiveness. 5. Standardize: Ensure that useful actions are preserved.
