Author: Ray W. Wilson and Paul Harsin
This book offers a method to create a continuous improvement document - The "Process Master." This new quality tool documents all the facets of a process as they actually occur - steps, inputs, outputs, equipment, controls - utilizing the "untapped" process knowledge of your organizations workforce. It allows you to standardize a procedure, which then can be easily reviewed and improved. The benefits include cost reduction, increased productivity, improved safety, higher morale, and the ability to meet changing expectations of your customers. It contains two fully completed sample Process Masters as well as numerous improvement example. An appendix provides blank Process Master forms and shows you how to use a Deployment Flow Chart. Written in a pragmatic format, Process Mastering provides step-by-step details for implementing this powerful tool. The book explains how to use process mastering to comply with ISO 9000 or ISO 14000 standards, increase productivity, reduce operating costs, improve company safety and much more. This book is a must read for any manager or executive who wants to implement a continuous improvement program. Filled with excellent examples and illustrations, Process Mastering is the tool for getting your company on the road to worldclass performance.
