Service organizations are recognizing the competitive advantage they can achieve in both the domestic and global marketplaces by complying to ISO 9000 standards. Now you can turn to "Interpreting ISO 9000 for Services: Solutions from Registered Organizations" to learn how to overcome the manufacturing perspective and terminology barriers associated with ISO 9000, translate the ISO 9000 standard requirements of each section into service-oriented language, and understand the value and benefits that you can achieve by implementing an ISO 9000-based management system. 

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