The perfect introduction to the core aspects of performance measurement. With clear descriptions of the various types of performance measurements, you'll be able to connect the right type of measurement to the right output - whether the purpose is to diagnose a problem or indicate performance towards a goal, This book contains brief examples of all the types of performance measures. It also explains how to create effective performance measures. It gives you a five-step method of developing a performance measurement system that includes selecting performance measurement families and hierarchies tailored to different levels within the organization. (Special 10 pack price: call +44 (0)1462 437933 for details) 

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