Process mapping gives you an accurate picture of work flow and customer-supplier relationships, which in turn helps you make the right improvements. The book introduces process mapping and shows you how to use it in your organization. The two levels of process mapping detailed are relationship mapping and cross-functional process mapping. This book contains a case study of both levels of process mapping and guidelines for when to use each type. It also explains the relationship of process mapping to flowcharting. Use it as a wonderful hands on team resource, a team supplement, and a reference. 

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