Anyone beginning a benchmarking project will appreciate the quick and easy-to-understand explanation provided in this book. The first part of the book provides a guide to the language of benchmarking and answers some commonly asked questions. The second part of the book walks through the three phases of benchmarking process - Analysis, Discovery, and Implementation - and provides charts and checklists on what questions should be answered at each phase, and what outputs should be produced. The book closes with a complete map that outlines the entire site visit process. (Special 10 pack price: call +44 (0)1462 437933 for details)
VAT Free Price: £12.50 / €17.50 (Excluding VAT at 17.5%)
