Author: J. Mike Jacka and Paulette J Keller
Business Process Mapping is a powerful tool that offers a solid understanding of any given process, finds effective ways for that process to be more successful, and ensures that the true value is being provided to customers. It allows all the individuals involved in a process to gain a better understanding of that process with a simple, yet powerful approach that anyone can utilize - from management to internal auditor to external consultant. Process mapping is a holistic approach that includes the added benefit of increased employee ownership of ideas and, therefore, increased company morale. Business Process mapping represents a full , practical discussion of this new tool. The book provides the reader with a fuller understanding of what processes are, then provides practical applications for each step in process mapping. It discusses the complete cycle of business process mapping and links business objectives, risks, and measures of success, to the process being mapped. Also included are numerous case studies and a wide range of tools for better implementation of process mapping. To help understand the various steps in the mapping process, a detailed example is introduced and used throughout the book.
