Author: Mark Graham Brown
Baldrige Award Winning Quality continues to be the definative reference for interpreting the Baldrige criteria. Fully updated, this book provides you with the best understanding of these exhaustive criteria. Written by Mark Graham Brown, one of the best know authorities on Baldrige criteria, is the most recognized reference in the field. This is the only book on the Baldrige criteria to feature, in simple and straightfoward language, every category, examination item, and area to address within your Baldrige system.
