Author: Mark Graham Brown
For the eleventh year, Baldridge Award Winning Quality continues to be the definitive reference for interpreting the Baldridge criteria. It is the only book on the Baldridge criteria detail, in simple and straightforward language, every category, examination item, and area to address. Whether your company is preparing for an actual award or using Baldridge for process improvements, this book is for you. Updated annually, the book provides you with the best understanding of these exhaustive criteria. Written in an easy-to-understand format by one of the best-known authorities on Baldridge criteria, Mark Graham Brown, it is the most recognized reference in the field. The book illustrated the key relationships that exist among the criteria and details how the scoring scale operated, both critical aspects of writing a Baldridge Award application. A chapter on preparing for a site visit is included. This chapter provides a clear and concise explanation on how to prepare for a site visit from the board of examiners. It details each facet of the site visit, its purpose, what a Baldridge examiner looks for, and the questions typically asked during the visit. Also included in the current edition is a complete list of state award programs based on the Baldridge criteria.
