Many companies such as Motorola, use Productivity's Pocket Guide to the Baldrige Award Criteria successfully to boost communications and teamwork across all levels of an organization. Whether your company is using the criteria to apply for the Malcolm Baldrige National Quality Award for internal purposes, this handy pocket guide will serve as a quick reference for employees at all levels. The booklet is a guide to interpreting the criteria in each of the Baldrige categories to help your organization improve performance. It begins with answers to commonly asked questions about the award criteria. Then it breaks down the key items under each category heading of the Baldrige criteria with concise explanations and lists quick tips of what excellent companies do in each area. 

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