Administrative functions represent up to 80% of the cost of doing business. Eliminating costly waste from administrative and office functions is a great way to increase your profit margin and a vital part of creating a total lean enterprise. Tapping and Shuker take their Value Stream Management Storyboard and apply its eight-step process, in the context of case studies, in order processing, customer service, and other administrative office applications of lean. This text will provide you with a complete system for lean implementation in the office. Highlights include: Comprehensive case studies that highlight the applications of lean in an office environment; A thorough overview of basic lean concepts; Methods for identifying the administrative activities that need improvement; The eight-step process for removing waste and reorganizing workflow for cost effective, efficient workflow; Guidelines and checklists to help direct and maintain lean improvements. 

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