Author: Peter Merrill
Is your organization looking back on its quality process and saying "it failed"? Are you concerned that TQM is just another fad, only to be replaced by the next improvement movement? Don't jump ship just yet. Everyone experiences some failure in their quality improvement process. Successful organizations are different because they learn from their failures: they do it right the second time. In this plain-speaking, easy-to-read book, Peter Merrill helps you take what you learned from your first attempts at implementing a quality program, rethink the plan, and move forward. Do It Right the Second Time starts where other books leave off and asks "OK, what have you learned? Now, let's try it this way." The author takes you sequentially through the activities required to lead a lasting change from vision to final realization. More importantly, he stresses the balance between process improvement and people improvement.Each brief chapter covers a specific topic in a framework which leads you directly to the issues that concern your organization. Includes checklists, tables, questionnaires, and other helpful tools to support your quuality implementation. Examples show you what went wrong with other organizations, and the successful course corrections they made.
