Author: William F. Christopher and Carl G. Thor (eds.)
No other reference answers more of your questions on quality and productivity. Seventy of the world's leading experts talk about quality and productivity. Learn the evolving theories and specific practices of world class organizations. Insightful and fascinating articles by Peter Drucker, William Christopher, Jay Forrester, Carl Thor, Yasuhiro Monden among others. Contents: Productivity - where we stand: the road ahead; Basic Concepts, Productivity Measures and Improvement in: manufacturing, service industries, staff departments, profit centers, government and non-profit institutions, Structuring feedback for control and improvement; Sustainability and the new economics; Total employee involvement; Gain sharing.
