Author: William A. Levinson
In this contributed work, editor William Levinson and the other authors from Harris Mountaintop, the semiconductor plant that adopted state-of-the-art quality management techniques to re-create itself and improve quality, share the experiences of the company with the reader. This book's goal is to teach principles, not recipes, and chapters focus on the programs and activities that, when used together, create the synergy needed to transform an organization. Contents: Introduction * Paradigm Busters * Culture as Foundation Teaming to Win * Customer Contact Teams: Improving Communications and Quality * Zero Scrap Actions * Total Productive Maintenance * Synchronous Flow Manufacturing * ISO 9000 and QS-9000 * Integrated Yield Management * Statistical Methods * The Internet.
