Author: Nancy R. Tague
This best selling book explains the use of 50 statistical and non-statistical quality tools. Use the seven basic tools, a selection of matrices and flowcharts, uncommon forms of brainstorming techniques, and many other tools for use creating and organizing ideas to produce significant quality outcomes. The tool matrix helps you to find the right tool to solve a particular problem or achieve a certain goal, and then tells you how and when to use it. Includes worksheets and charts that can be photocopied and used immediately to apply the tools. Contents: 53 different tools, including the ACORN test, attribute chart, brainwriting, control charts, contingency diagram, critical-to-quality analysis, deployment flowchart, focus group, histogram, how-how diagram, mission statement checklist and wordsmithing, multivoting, plan-results matrix, scatter diagram, why-why diagram.
