Author: John R. Dew Ed.D. (Editor)
"Quality-Centered Strategic Planning" offers a nine-step process that places a core emphasis on quality. It describes how to incorporate quality principles - such as the Baldrige approach, empowerment, and customer focus - into your strategic plan. This guide covers all the elements of developing and implementing a strategic plan - listening to customer needs, creating an organizational vision and values, and scanning the future.
